Austin Telco Federal Credit Union

I'm about to close my account with this bank tell me why I called in during the week day & the young man tells me you have to come in to update your phone number I call the next day a young lady says sure I told her my situation she updated my phone number through the phone I lost my phone I was able to get online & on my app today is 12/30/24 tell me Why I can't get on both this happened right after they closed at 4pm. I'm done with this bank. I got bills to pay. I ain't got time to play 20, questions.

What an incredibly pleasant experience during my lunch break! I've been with Austin TELCO for many years now and do most of my banking online or over the phone. This time, when I called to replace my compromised debit card, I was recommended to stop by the nearest bank location. So I did. I had a pleasure visiting the Round Rock location at LA Frontera Village. Not only replacing my debit card took only a few minutes, Megan was probably the sweetest and kindest bank teller I've ever met! Dennis, the supervisor, was also very helpful and quick to respond. Thank you ATFCU team! You are my favorite bank! - Elena

This bank is literally garbage and the staff do not know how to run a credit union. You would think that after check after check being deposited to your account and each one clearing and being good and valid, that would prove that when you need to deposit a check it should be immediately deposited it shouldn't take almost a week every time you deposit a check in order for it to clear. The bank will treat you like a thief and a criminal even when you've done nothing wrong but simply try to deposit a check. What a bunch of idiots. Enjoy the multiple 1 star reviews get treated the way you treat others. Absolute terrible bank I would not recommend that anybody ever bank here.

I have never had an issue on this location an all employees have been good. Unfortunately right now 11-29-23 5.12pm I have been dismissed by an older lady with red hair as if I don't matter. I may be different from her but nobody deserves that. This 1 star is her she needs to treat all human beings with dignity.

If I need change money Employee applying their own rule because Some branch giving change someone branch employees says that you do not have name on account. I am a manager of grocery store i name is not in account and my boss account holder is not available to carry change so I have to carry change why you people saying like that every time? Just changing cash but bank employees doing drama. Also I want to let bank management know I am taking change since 2018. One of worst credit union

Very happy with the service and products at ATFCU. I got a great loan rate when refinancing my truck. Went from 4.9% to 1.98%. Have been banking with them for over 40 years and plan on staying put.

First I have to say I did my research on Credit Unions all over Austin. I was looking for a place that had excellent customer service along with great products. I must say that my experience with Chelsea the Branch Manager setting up my account was phenomenal. She answered all my questions and shared insite on products I was looking at. Excited to be part of ATFCU!

1 teller inside, 1 teller in the drive thru on a SATURDAY morning, the ATM is STILL broken and they refuse to put a sign on it saying it's down. I'm done with this location, the construction and the inconvenience are not worth it. This location is a dump! This manager needs to get it together