TDECU Katy Cinco Ranch - Katy, Texas

Darrell Jackson

Once my loans are paid never do business with them again. They never help you just put you on hold. Never can solve any issues you may have. The 800 number customer service is no Customer service. Everyone just passing the bulk. Someone definitely needs to understand the customer concern. I hope this get to the right person.

Sandra Dee

I am so done with this CU, Lack of service is huge. Simple transactions take 20 or more minutes. When they have lines and the high heel girls stand around and do nothing but flip thier hair. Seriously. A useless bunch of human and a waste of payroll. AND TELL Pablo Solis to hang up before you start talking crap about a client.

nessa e

I caution anyone considering becoming a member or currently banking with TDECU.

I have been a member with TDECU for a few years. I have several accounts in good standing. However, I recently received a series of fraudulent transactions alerts on one of my accounts. I immediately contacted TDECU and followed their instructions, including filling out required paperwork. Despite assurances from member services that no further transactions would occur, I received another call shortly thereafter about yet another fraudulent transaction on the same account. This left me understandably alarmed and frustrated.

Despite repeated follow-ups with their fraud department and member services, I received no satisfactory explanation as to how these fraudulent transactions were able to occur consecutively. The only advice I received was to fill out additional affidavits of fraud and promises of investigations that never materialized. Ultimately, my account was drained by these fraudsters.

Even more concerning, on the same day that I submitted that affidavits a Dispute Analyst informed me via email that my case was denied. Subsequent follow-up attempts via email have gone unanswered. I escalated the matter by visiting the branch and consulting with the branch manager and senior member specialist, who advised me to file a police report and initiate another fraud dispute, requesting a follow-up from a fraud manager. Despite these actions, I have waited for 8 days without any contact from an analyst or manager.

Today, when I called member services for an update on my request for a manager follow-up, I was informed that my case had been denied once again, and the representative claimed they could not access the relevant notes. Their suggestion was to await a denial letter by mail and return to the branch for further assistance.

This entire experience has left me deeply dissatisfied and concerned for the safety of my funds with TDECU. The lack of responsiveness, clarity, and effective action from their part has been appalling. It is evident that TDECU does not prioritize the security and well-being of its members when it comes to fraud incidents.

In light of these serious issues, I strongly advise against banking with TDECU. Your money and financial security may not be as safe as you expect. I urge you to consider alternative banking options where your trust and security are treated with the respect they deserve.

Kevin Prukop

I know there was a storm and power outages. But why have an online scheduler if you close the office and don't show up. There is power at Cinco Ranch branch but no employees. My appointment was canceled Monday due to storm so I rescheduled for today and got email and text confirmation, only to show up to closed office. Great way to manage things. Miss Jennifer, when things were organized.

Rich Aunty Anita

Worst experience in my life TDECU Katy Cinco Ranch, especially when it is coming from a bank. The fact that the member specialist and the Assistant Manager couldn’t care less with those they are catering and rendering services to. The issue of money and what is going on with a person account and money should be a huge concern to the bank and priority in ensuring the issue and matter at hand is resolved. The disrespect for a nursing mother with an infant child and my time. Everyday I have to call do the follow up and at the end nothing is being resolved . A matter that is not even my fault but TDECU problem they caused for me due to negligence and disregarding my request . Before canceling my card I told member specialist Vanessa Cantu I had multiple refunds coming in my account that I don’t want an issue where if they deactivate my card the merchant won’t be able to process my refunds yet she disregarded my concern and proceeded to deleting the card now I’m having difficulty retrieving my refunds the merchant has refunded and has shown substantial proof. This is a matter that my bank is supposed to fix because they put me in this mess and the messed up part to all of this When the issue was escalated to assistant Manager Maria Mora I was expecting her to handle the matter and have this resolved (mind you this issue has been ongoing since March )but instead she’s been giving me the run around wasting my time saying she would call me and never call me like I understand your busy but take accountability with your word to a customer . That’s the quickest way to lose a loyal customer you have me coming in with my infant child when I have other things to do it’s not right at all . Your job is to secure my money I shouldn’t be stressed out like this over something that is not my fault but your fault. Now I have to take my child 45 mins from where I stay to TDECU Houston Champion Forest , to have this issue resolved . This is not right at all very unprofessional . I would not recommend TDECU cinco ranch Katy branch , they don’t care about your time at ALL and as a bank that shouldn’t be at all . Y’all need retraining or new employees need to be put in that location . Please go to another branch and save yourself the unnecessary headaches.

Tia

Came here on my lunch break to get a replacement debit card. Waited 45 minutes just for them to tell me the machine was down. Waste of time.

Becky Eck

This branch is not a good branch. When Jennifer was the manager it was very good. I have been going to this branch for 10 years. The teller lie to me and i hate liars. They are not friendly and they dont help there customers like they us to when jennifer was the manager. I am happy jennifer got move up in the company but i wish that this branch had a better manager and better employes. My husband and i have decide it is time to look for another bank.

Brianne Brooks

This bank typically has a very slow drive thru. Customer service isn't always great. Today I was told I had to have my husband's signature AND ID to deposit a check with both our names on it. I called the 800 # and no, only signatures are needed. She told me the deposit would be rejected through the ATM. Teller needs to be more knowledgeable.