First Service Credit Union - Katy - Katy, Texas

Cashew

Extremely disappointed in this location today. Doing maintenance, so they are in a lean-to crappy cramped shed. I usually go here for my credit unions shared-service. So because they are in this shed, they are refusing service for non-direct members? What kind customer service is that? Totally ruined my lunch hour, to drive all the way over here for nothing. More than nothing, with wasted gas. How do you just ignore your commitment to serve everyone, which includes shared members? Unacceptable.

JessicaRuby Cantu

I banked with them since i was 18, had my first new auto loan with them and paid it off in full in good standing as well as secured loan to help increase my credit score.
After this, FSCU kept denying my new auto loan apps and overall were not helpful, so I discontinued my direct deposit with them. In result, they have quietly charged fees on my account until there was enough balance to send my account to collections. I only found this out through another credit union which prompted me to reach out to FSCU. Dishonest way to run a business IMO.

Helena Puati

Hello,
Excellent Customer service from a teller called NAELEA.
She listened to me with lots of patience, and was very understanding.
As soon as I entered the bank my phone died because I had spent all day at the Dr. office, but forgot to bring a charger with me. The distance from the Dr.’s office and the bank is short, and didn’t give me enough time to charge in the car.
She let me borrow a charger to get my phone going so I could retrieve the information I needed to complete the transaction that took me to the bank.
The bank closes at 5:00pm, but NAELEA stayed extra time so I could finish the business !
I’m very appreciative of her care and patience!
Thank you so much NAELEA.
It meant a lot to me!
Merry Christmas!🎁🎄

Alex Chatfield

First Service Credit Union deserves a quarter star since they are one of the worst credit unions in Houston. Credit Unions always tout how they are for the people however their fees are no different than Chase, Wells Fargo, etc. This one in particular is locally based and although you can use your debit card when traveling you have to notify in advance. This particular location has the most incompetent junior bankers. Had to get a large check deposited and the teller laughed and said it would take over 15 business days to clear. I asked to speak to a manager and the teller indicated that there was as no manager available. This was during a time that there should have been a manager available. I have deposited large checks in the pay and at a minimum a portion of those monies were available. That is where the problem lies with credit unions in that they cannot handle these types of transactions. Went to Chase and opened an account with the check I had that was from JP Morgan Chase as the bank. I will be closing this account out soon. This was not the first of many stumbling and bumbling experiences I had with their junior bankers that can barely count cash correctly even when using the counter. Any transaction will be frustrating.

silva sitrak

I want to share my experience with team / Very big thanks I give to Ms Ghizal Askaryar my loan Advisor for her amazing job she's very attended when everything i call or email to her direct she's answering or give to very fast call I work with her since around one years and overtime I discover she's doing e excellent job she's very patient and she's explaine all steps very well and answering to all my questions and also she's helping my mom's too same way very polite ,I want to give her 10/10 for her outstanding customer service & also 5 stars to her and I want promoted her ,thanks again 😊

Chella Ray

I have been a member for several years and bank at the Katy branch. I just love this CU! They have made it possible for me to establish my credit when the big name banks wouldn't. They have given me financial opportunities to help me and my family with our needs and wants.

Latrece Jackson

I want to express the experience. that I have been receiving from the bank tellers at First Service at the Katy location.

The tellers are very professional, friendly and knowledgeable. I have to say that I have never banked anywhere where I felt like family. Wow! How refreshing. To receive this type of treatment is not so common these days.
I want to highlight DeAnn and Michelle for their super nice personalities.

Jesus, the branch manager, has to be a special kind of person to organize this level of professionalism.

darlene delarosa

We have banked at FSCU for a few years now. We love it! Recently we financed a new car with them. We spoke to Victor Hu, he was amazing! He was friendly, very helpful and knowledgeable. He even stayed late for us so that we could have the car that night! Outstanding service! If you are not already a member... we 100% recommend! Ask to speak to Victor!