Chocolate Bayou Credit Union - Alvin, Texas

Stephanie Lucchese

Mobile app never works. Online problems as well, always locking my account. Way behind the times as far as technology goes. Will likely be closing my accounts and my children's soon.

Edit to add: I have called customer service no less than 10 times to unlock mine and my daughter's accounts. I'm not even sure why they're locking when we're using the correct logins. Your reps unlock the account, we still can't log in and they say I guess it's down, there's nothing else we can do.

Susan Elliott

I highly recommend Chocolate Bayou Credit Union. I was completely impressed with Sarah Guel’s professionalism, and customer service. Sarah always takes the time to answer all my questions and provides me with all the options available. I’m very happy to have my banking with Chocolate Bayou Credit Union!

Cathy Kline

The staff and service are amazing. The warmth and friendliness is unlike any bank I've ever been to.

Tiffany Lott

I just want to say Lizzie goes over and beyond to help her customers and we appreciate everything she does!!

Brenda Rather

I've been a customer since maybe the 90s and I love Chocolate Bayou Credit Union! The customer service is off the charts and I love that my deposits are accessible right away, unlike most banks. I belonged to two other credit unions in the past and they're always a better choice than a bank. I'll never go back! Thanks CBCFCU!

Cris Flores

I have been a member of Chocolate Bayou Credit Union for approximately 35yrs. We have been very pleased with the customer service with all the employees and of course saving money be it with low interest loans or interest on our savings.
But the best thing and our favorite thing about the credit union is Patti, that happy and sweet smile that meets me every time I walk into the bank. Southern charm and friendliness. Don't ever let her go!

Lisa Roberts

The staff at Chocolate Bayou Credit Union are wonderful. They always go above and beyond to help their customers. They are so friendly and make you feel like one big family. Patti is amazing always greeting you with a smile and willing to help you with any question.

Simona Alvarado

Most recently things have been awesome ! I have been treated with respect and shown courtesy by an employee that took the time to take her time ! She made sure to maintain my privacy by closing the door when I was on speaker phone and that gesture alone made me want to stand up and salute this woman ! That privacy issue had been trampled upon at a different date and I was not amused ! The first person you see or speak to usually is Patti and since she has been employed there it is like a breath of fresh air upon entering the facility !! She is awesome ! She is professional, pleasant, eager to help, and she is genuine ! You can rest assured that if she asks you how you are doing and or how one of your family members are doing you can know that she asked because SHE TRULY CARES ! She listens and pays attention ! She is truly a dedicated employee !!! She is a “home” girl and everyone knows her and her family and knows also how dedicated she is to family, as well as to her friends and her “work” family. She always has a smile and takes the time to make sure your reason for the visit is taken care of in a timely manner and keeps you abreast of your wait time . Patti exudes the type of receptionist skills and attitude that any employer would or at least should walk through the desert in order to give her a position in their workforce !